Privacy Policy

Last updated: May 24, 2018.

Open Grow, Lda (from now on, it will be referred to as OPEN GROW), respects the privacy of all users of its websites and online services. OPEN GROW is committed to ensuring the protection of all personal data provided by users and has a well-defined policy of how data is processed and protected.

The website www.opengrow.pt is owned by OPEN GROW, with head offices at Rua M├írio Pais da Costa, n┬║12 ÔÇô 3515-174 Abraveses, Viseu, Portugal, registered at the Conservat├│ria do Registo Comercial de Viseu under the single number of registration and of legal person 513 181 547.

This Privacy Policy applies only to OPEN GROW’s customers, OPEN GROW’s online services users, as well as to the users of the website www.opengrow.pt, its subdomains and subsites.

This Privacy Policy was written in Portuguese (Portugal). To the extent that any translated version conflicts with the Portuguese version, the Portuguese version will prevail.

Who is responsible for your personal data?

The entity responsible for your personal data is the Portuguese company OPEN GROW, which is also responsible for the collection and processing of this data.

Where is your personal data stored?

The personal data collected will be subject to computer processing and stored within the European Economic Area (EEA). However, such data may be transferred and processed in countries outside the EEA when dealing with situations that require the use of personal data by freight carriers. Any transfer of personal data will always be carried out in accordance with applicable laws.

What kind of personal data is collected?

By visiting www.opengrow.pt, data may be collected regarding your IP address and use of cookies. Internet tools such as Google Analytics may also collect general information about users, the pages they visit and their interests.

OPEN GROW may also collect personal data you provide while using its websites and online services ÔÇö for example, when placing orders, contacting customer support, filling contact forms, or commenting blog posts. This may include contact information, date of birth, and payment information.

How is your personal data used?

Your personal data may be used to:

• Create and manage your customer account
• Process your orders and returns
• Send notifications about the status of order deliveries
• Get in touch with you regarding issues related to orders and delivery
• Answer any questions and inform you about new services or changes
• Send marketing offers, such as newsletters and catalogs
• Notify online contest winners
• Perform data analyses to provide relevant marketing information
• Validate age for online shopping eligibility
• Test and improve OPEN GROW’s systems
• Prevent misuse or improper use of OPEN GROW’s services

Your personal data will be stored for as long as necessary to fulfill these purposes, or for the time required by law, after which it will be deleted.

What are your rights?

In accordance with the General Data Protection Regulation, you have the right to request information about your personal data at any time, and may require that such data be rectified, updated or removed. You may also withdraw your consent to the use of your data for marketing purposes at any time.

To exercise these rights, contact us at support@opengrow.pt or by post to:

Open Grow, Lda, Customer Service
Parque Industrial de Coimbr├Áes,
Edifício Expobeiras,
3500-618, Viseu, Portugal

How does OPEN GROW protect your personal data?

OPEN GROW applies technical and organizational measures to protect your data against loss, manipulation and unauthorized access, continuously adapting these measures according to technological progress.

Children’s personal data protection

OPEN GROW does not collect personal data from children. When creating a customer account, it is mandatory to provide a date of birth, and accounts cannot be created for persons under 18 years old. Parents and legal guardians are responsible for ensuring children do not access content for which they are not authorized.